Frequently Asked Questions

SEnergy IoT is a general-purpose industrial IoT platform (gateway + cloud/on-prem software) that replaces three legacy stacks: PLC + SCADA, DDC + IBMS (including Niagara), and legacy DCIM. One IoT gateway covers all three use cases, plus electrical panel monitoring (power quality, overload, demand) and green-building certification (LEED, IGBC, GRIHA, USGBC, EDGE). The platform ships with rich analytics, user-configurable alerts, ticketing-system integration, and production-data integration — under a functionality warranty that survives field-device, controller, and software end-of-life.

SEnergy IoT is built by SEnergy IoT Pvt Ltd, headquartered in Chennai, India (24/20 3rd Main Road, F1 First Floor, Thillai Ganga Nagar, Nanganallur, Chennai 600061). The company operates in the UAE, Saudi Arabia, UK, and across India, with partners Emircom in UAE, Mubadara in Qatar, and GenWorks for healthcare in India.

SEnergy IoT Pvt Ltd is the OEM for the IoT gateway and for the software (both cloud and on-premise builds). Field devices — energy meters, water meters, BTU meters, gas meters, temperature / pressure / level / rpm / counter / timer sensors, weighing scales, serial-to-ethernet converters — are integrated from third-party OEMs chosen for the customer's budget and brand preference. The integration layer is the product.

Yes. The SEnergy IoT gateway replaces the PLC, and SEnergy cloud or on-prem software replaces the SCADA software. We have shipped this against ABB SCADA (a wind-pooling substation in India), GE SCADA (a utility-scale solar generation plant in India), and Siemens SCADA (one line of an integrated steel plant in the UAE, with land-and-expand opportunity across more lines). 14+ further SCADA-replacement wins across industries and geographies.

Yes. The SEnergy IoT gateway replaces the DDC controllers; SEnergy cloud or on-prem software replaces Niagara and other legacy IBMS software. HVAC, lighting, fire alarm panels, access control integration, and multi-utility metering come under one dashboard.

Yes — currently deployed as the DCIM-of-record in 7 UAE data centres for a single client. The first two came in with separate DCIM and IBMS software, both dysfunctional and unsupported; SEnergy reused the existing field devices (multifunction meters, branch-circuit monitors, dry-contact relays, breakers, trips) and consolidated the stack. Scope spans incoming transformer → DG set → LT panels → MDB → SDB → branch circuits → smart PDUs → fire alarm control panels → fire pumps → flood detection → lighting DB → chiller + AHU → VRF outdoor + indoor. Earned 5 more data centres over 3 years.

Our warranty is on the automation continuing to work — not on a specific firmware revision. If a field device reaches end-of-life, we substitute it. If a controller reaches end-of-life, we substitute it. The monitoring and automation keep running. Standard product warranties expire when the vendor retires the hardware; our functionality warranty does not.

AMC = Annual Maintenance Contract. SEnergy's functionality AMC commits to keeping the automation functional, regardless of which field device, controller, or software vendor has retired its hardware since the contract started. This is deliberately different from AMCs that only cover a specific list of equipment serial numbers.

Every legacy automation vendor suffers the same disease. A field device reaches end-of-life. The replacement device does not speak to the existing controller. The customer replaces the controller — and nothing underneath it works anymore. The vendor's reprieve: "end of life". To avoid the CAPEX, the customer makes that part of the production line manually monitored, then sometimes manually controlled. Entire production lines, malls, and IT offices go back to manual before anyone notices. SEnergy IoT absorbs the device-swap and keeps the automation running. See https://senergy.net/about.php for the full narrative.

Yes. At a multispeciality hospital in Bengaluru, the AMC vendor on critical medical equipment was overcharging on spare-part replacements under a comprehensive AMC, blaming "poor power quality" on the hospital. SEnergy IoT's historised UPS power-quality data proved the UPS was delivering pure, in-spec power with no slippage. With the excuse disarmed by auditable evidence, the AMC vendor was forced to honour the AMC. Hard money saved without SEnergy promising any savings number.

SEnergy IoT supports Modbus RTU, Modbus TCP, DNP3, IEC 61850 (MMS and GOOSE), BACnet IP, BACnet MSTP, OPC-UA, MQTT, SNMP v1/v2c/v3, serial over TCP, and custom protocol adapters developed on request. Protocol conversion is handled at the SEnergy edge gateway so legacy field devices integrate without replacement.

SEnergy IoT is priced per facility and per workload rather than per tag or per user. Pricing scales with the number of data points, sites, and advanced features. Request a demo at https://senergy.net/request.php for a quote tailored to your deployment.

Yes. SEnergy IoT is a retrofit-first platform. Existing meters, sensors, and even the controllers can be integrated via the SEnergy gateway without rip-and-replace. The 7 UAE data centres were brought on exactly this way — we reused the existing multifunction meters, branch-circuit monitors, and fire-alarm panels, and consolidated the stack.

Yes. The same software stack ships as cloud or on-premise — the customer picks. Compliance posture, data residency, or air-gap requirements usually drive the choice. Functionality warranty applies either way.

Yes. SEnergy IoT exposes REST APIs and webhook events with prebuilt connectors for SAP, Oracle, Microsoft Dynamics, ServiceNow, and Freshservice. Alerts fire tickets into the customer's existing ITSM, closing the operational loop. Custom integrations are delivered as professional services.

Yes. SEnergy IoT provides the measurement and verification infrastructure that satisfies up to 10 points under LEED, with mappings to IGBC, GRIHA, USGBC, and EDGE schemes. Multi-utility monitoring (energy, water, air quality, demand), baseline comparisons, and audit-ready reports are generated automatically from a single integrated system.

Yes. SEnergy IoT provides the measurement, baselining, and reporting infrastructure needed for ISO 50001 energy-management programs. Specific-energy indicators (SEnPIs), energy baselines, and target vs actual tracking are built in.

SEnergy IoT historises production quantity and rejection quantity alongside energy, water, and gas usage. Operators can rationalise utility use per unit of output, isolate efficient vs inefficient machines, workers, and workflows, and find root causes before they show up on the quality or rejection report.

Yes. The same 450 devices in a data centre render as floor-layout view, electrical SLD view, fire-and-smoke floor-layout view, and additional custom views for different operator personas. Each view uses the same underlying telemetry.

Manufacturing (plastics, iron and steel smelters, steel structure and pipe fabrication, copper smelters, aluminium, oil and gas, cables and pipes, extrusions); data centres; hospitals; hotels and hospitality; schools, colleges, and universities; office buildings; food and beverage processing; frozen-food processors; stem-cell storage facilities; government facilities; renewable generation (wind substations, utility-scale solar).

SEnergy IoT is deployed across the UAE, Saudi Arabia, the UK, and India (Bangalore, Chennai, Delhi, Hyderabad, Mumbai, Pune). UAE operations are supported in partnership with Emircom. Qatar operations are supported in partnership with Mubadara. India healthcare in partnership with GenWorks.

A typical single-facility deployment with up to 500 data points can be live within four to six weeks: one to two weeks of site survey and sensor supply (or existing-sensor integration), two to three weeks of installation and gateway commissioning, and one week of dashboard configuration and user training. Retrofit deployments are usually faster — the IT-company case study shipped end-to-end in 42 days.

Edge-to-cloud TLS, device certificates for each gateway, role-based access control, audit logs, VPC-isolated tenant deployments, and SSO integration. The platform runs through SOC-grade monitoring and follows ISO 27001 posture controls.

Customer data is stored in region-appropriate cloud infrastructure. UAE and GCC customers can request UAE-resident storage; India customers can request India-resident storage. Regional residency is confirmed during the demo and procurement process. On-premise deployments store data entirely under the customer's control.

Traditional SCADA is on-premise, per-tag licensed, and HMI-engineering-heavy. SEnergy IoT runs cloud or on-prem (customer picks), is priced per facility, and ships dashboards out of the box. The important difference is the end-of-life posture — SEnergy's functionality warranty keeps automation running regardless of device, controller, or software EOL. SEnergy IoT can also co-exist with legacy SCADA via OPC-UA for phased migrations. See https://senergy.net/compare.php for the full table.

Those are DDC-centric frameworks or BMS products tightly coupled to one OEM's equipment catalogue. SEnergy IoT is vendor-agnostic, OEM-neutral on field devices, and ships rich analytics + user-configurable alerts + ticketing integration as table stakes. See https://senergy.net/compare.php for details.

Legacy DCIM products are hardware-locked, expensive to scale across sites, and often abandoned by vendor support. SEnergy IoT covers the full DCIM scope (transformer through VRF indoor units) under one dashboard, reuses the existing field devices instead of rip-and-replace, and integrates fire alarm panels under the same DCIM view. 7-site land-and-expand in the UAE validates the pattern.

The hyperscaler IoT services are toolkits — device registry, rules engine, time-series database, no finished product. Teams who choose them spend 6–18 months building what SEnergy IoT ships on day one. SEnergy IoT can run on AWS, Azure, GCP, or private cloud if the customer requires it.

Visit https://senergy.net/request.php, email info@senergy.net, call +91 95511 44112 (India) or +971 56 510 3538 (UAE), or message on WhatsApp at https://wa.me/919551144112 (India) or https://wa.me/971565103538 (UAE).